CoronaVirus COVID19 Update:

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Please read this message entirely.

If you do not have an appointment please do not make a personal visit to the office, you will not be seen. 

General questions should be sent to our office via email admin@concordcenterdental.com

We are still accepting new patients and families and we can also be reached on

978-369-5700 if you need to speak with a member of staff.

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Our office is constantly monitoring the COVID-19 situation and how it pertains to dental offices, our community, and your care.

We have been monitoring COVID-19 since it first appeared in China, and we have been preparing for how it could affect your care and our community since January. While we are following ADA, OSHA, CDC, and state health guidelines, we have set our standards above these guidelines to ensure the safety of our patients, staff, and community.

How does this affect your visit?

We are reaching out to all patients with confirmed appointments to pre-screen any issues in advance of patients coming to the office.

We are requesting that any patient with any signs/symptoms of cold/flu/covid, to not attend the office, and call us to discuss in advance over the phone (or via email). Or if you have been around any Covid positive or Covid suspect patients please do not come to the office. 

Symptoms include, but are not limited to, fever/chills, cough, sore throat, sneezing, gastrointestinal upset, or fatigue.

Do not visit our office if you have any of these symptoms.

Simply call or email us to discuss. In addition, if you have these symptoms you need to self isolate with these symptoms and contact your physicians office, by telephone, for further medical advice.

Any patient with these symptoms we are asking to stay away for 4 weeks. If you have been confirmed as having COVID-19, or being around a known COVID infected person, please advise our office, again, by phone or email, not in person.

If you have been to a 'hot-spot' affected region, or associated with anyone with COVID-19, or have travelled recently, you need to address this with our office in advance of your visit by telephone.

Prior to your visit:

 

You will receive a text message, (or email if preferred) with a pre-screening covid questionnaire to complete prior to coming. Please use your SURNAME ONLY and date of birth to enter your file. Once complete it automatically uploads to our system.

Your visit:

TEXT  978-369-5700 on arrival. You may opt to wait in your car, take a seat outside, or take a seat in the waiting room, just let us know. We will let you know when your room is ready.

Additional Precautions:

Once in the clinic while we are following the advise of the CDC, ADA, etc we are also taking extra precautions for your safety. These include:

  • Each patient will have their temperature taken. If you have a fever, you will NOT be seen. This is to ensure the safety of our patients, staff and community. 

  • Please wear a mask to the office, and keep it in place until instructed to remove it, once finished please put your mask back on. 

  • Each patient will rinse with 1% hydrogen peroxide for 1 minute prior to being seen, this has been shown to be effective against Coronavirus.

  • Procedures will be carried out minimizing or eliminating aerosol production.

  • We are are disinfecting the door handles and anything touched, per each patient visit.

  • We ask patients not to congregate at the front desk or interact with other patients and maintain a safe distance as they would otherwise in public. 

  • Please do not bring others with you for your appointment.

  • All toys, magazines, newspapers etc, have been removed from the waiting area.

  • Staff themselves are also being screened prior to coming to the office, and while at the office, before seeing patients.

  • Our staff will be wearing masks with up to 99.97% filtration. Again, much higher standards than what is recommended, for all procedures. 

  • We have invested in the installation of a ductless air disinfectant system which hospitals use. This system is an ionizing UV device that removes airborne viruses and bacteria from the air. This system can ionize airborne particles which are then removed more efficiently with a polarizing electrically charged filter. 

  • Payments will need to be made at your visit with your clinical staff while in the chair. If you wish to pay by check or cash please bring this with you and leave with your clinical staff member.

  • All administrative work can be completed remotely at this time. Any insurance questions, need to be addressed by your insurer, whom you would need to address those questions to. 

  • Please email us in advance copies of any new insurance cards etc so we can update your account and bill the relevant insurer under the correct plan ID number. Having up to date insurance information is the responsibility of the patient.

These measures, go above and beyond what is recommended by ADA, CDC, and OSHA. But let me assure you our whole team is alert to the situation and we have been for some time. We are a small office, our staff are now, and always have been, trained to a very high standard of care and infection control measures. We deal with serious diseases and infections every day, not just recently, but we are focused on helping the community efforts against COVID-19. 

Lastly, the best way to prepare for this outside our office, is to follow the state and CDC guidelines, wash wash wash.... your hands with plenty of soap and water for 30 seconds, we cant stress this enough. Minimize social interactions. Avoid crowded situations, get plenty of sleep and fluids, and avoid touching your face, mouth, and eyes. Wear an N95 mask, when in proximity to people. 

If you have any concerns or wish to speak to us, please feel free to contact us to discuss. We understand your concerns and any fears you may have, we are here for you and will try to accommodate you to the best of our abilities during this time. If you have an emergency outside of normal business hours please follow the instructions on our phone number (978) 369-5700 to reach me.

Dr Madden